No refunds. All sales are final.

Every copy is packed by hand and dispatched by a single poet, not a warehouse. Signed and dedicated copies are written personally for you and cannot be resold, so we are unable to accept returns or issue refunds.

Orders cannot be cancelled after payment. Before paying, please check the edition you have chosen (paperback or hardcover), the quantity, the spelling of any dedication and your full shipping address with PIN code and phone number.

We will help. Write to support@shansoai.com with your order number and we will chase the courier on your behalf and share every update we get. Where a courier formally confirms that a parcel has been lost in transit, we will send a replacement copy at no extra cost — a replacement, not a refund.

Parcels returned because of an incomplete or incorrect address, an unreachable phone number, or repeated refusal of delivery can be re-shipped once fresh shipping charges are paid. The amount already paid for the book is not refunded.

If money leaves your account but the order does not appear as paid, nothing is lost: such amounts are automatically reversed by your bank or by Cashfree, usually within 5–7 working days. If a genuine duplicate charge is made for the same order, write to us with the payment reference and we will have it returned to you.

If you are unsure about anything — the edition, the shipping time, a bulk or gift order — please ask us first at support@shansoai.com. We would much rather answer a question than disappoint you after a sale.